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Customer Care



Delivery is between 5-7 business days to Australia and to the Philippines.

Delivery to other countries may take up to 14 business days.

All orders are dispatched the next business day and are fully trackable. Australia Post will send you an email with your tracking details.

During sale periods or within 3 days of a new collection launch there may be some delays.

• If you're unsure of what duties and taxes you may be charged, you can use this estimator to get an idea click here.

• For more information on shipping, please click here.



We hope you love what you've ordered! But just in case you're not 100% satisfied, we’ll gladly accept a return.

  • Return or exchange of items is allowed within 7 days upon the day you have received your item. Guaranteed that the item is undamaged, unwashed, and tagged correspondingly.
  • As an initial evaluation of your item to be returned or exchanged, please send an email to or a direct message to our Instagram account, @lostlorelei photos of your item with your concern.
  • Shipping costs for returns and exchanges must be shouldered by the buyer. We suggest using Sendle. Please include a completed and printed return/exchange form along with your item.
  • Once we have received your item and evaluated the product, we will process your refund or exchange to the payment method used on the original order.
  • You may only exchange your item with available products online. Items purchased on sale or with a discount are excluded from return or exchange.Your return item will be processed within 3-5 business days of receiving your item.
  • For any other information regarding our policy, please email or a direct message to our Instagram account, @lostlorelei



• Our flagship stall is open to the public on Sundays at Bondi Markets in Sydney Australia. Click here for more details. 

• To enquire about stockists in your area, contact us here. 



Check out our size chart page.