Customer Care – Lost Lorelei
FREE AU SHIPPING ON ORDERS OVER $69.99 WE SHIP WORLDWIDE

Customer Care

 

FREE DOMESTIC & WORLDWIDE SHIPPING

Delivery is between 5-7 business days to Australia.

Delivery to other countries may take up to 14 business days.

All orders are dispatched the next business day and are fully trackable. Australia Post will send you an email with your tracking details.

During sale periods or within 3 days of a new collection launch there may be some delays.

Signature is required on delivery. If you are not at home to receive the package, it will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.

Please check with your local post office if you experience problems during the shipping progress.

• If you're unsure of what duties and taxes you may be charged, you can use this estimator to get an idea click here.

• For more information on shipping, please click here.

 

30 DAY RETURNS

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 30 days of purchase subject to our Returns Policy. Items should be returned in their original condition, unworn with their tags attached.

Enclosed in your Lost Lorelei order you will find your Returns Slip. Please ensure this is filled in and sent back with your return so we're able to identify and process your return as quickly as possible. If you didn't receive a Returns Slip in your order, you can download one here.

Please note: for hygiene reasons we’re unable to accept returns for underwear.

 

STOCKISTS

• Our flagship stall is open to the public on Sundays at Bondi Markets in Sydney Australia. Click here for more details. 

• To enquire about stockists in your area, contact us here. 

  

Lost Lorelei Size Chart

Clothing

  XS S M L XL
Metric Inches CMs Inches CMs Inches CMs Inches CMs Inches CMs
Bust 33.5 85 35.5 90 38 96 41.5 105 43 109
Waist 25 63 27 68 29.5 73 33 84 36 91
Hips 35.5 90 37.5 95 40 101 43.5 110 46.5 116

 

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