• Delivery is between 5-7 business days to Australia and to the Philippines.
• Delivery to other countries may take up to 14 business days.
• All orders are dispatched the next business day and are fully trackable. Australia Post will send you an email with your tracking details.
• During sale periods or within 3 days of a new collection launch there may be some delays.
• If you're unsure of what duties and taxes you may be charged, you can use this estimator to get an idea click here.
• For more information on shipping, please click here.
RETURNS / EXCHANGES
We hope you love what you've ordered! But just in case you're not 100% satisfied, we’ll gladly accept a return.
- Return or exchange of items is allowed within 7 days upon the day you have received your item. Guaranteed that the item is undamaged, unwashed, and tagged correspondingly.
- As an initial evaluation of your item to be returned or exchanged, please send an email to firstname.lastname@example.org or a direct message to our Instagram account, @lostlorelei photos of your item with your concern.
- Shipping costs for returns and exchanges must be shouldered by the buyer. We suggest using Sendle. Please include a completed and printed return/exchange form along with your item.
- Once we have received your item and evaluated the product, we will process your refund or exchange to the payment method used on the original order.
- You may only exchange your item with available products online. Items purchased on sale or with a discount are excluded from return or exchange.Your return item will be processed within 3-5 business days of receiving your item.
- For any other information regarding our policy, please email email@example.com or a direct message to our Instagram account, @lostlorelei.
• Our flagship stall is open to the public on Sundays at Bondi Markets in Sydney Australia. Click here for more details.
• To enquire about stockists in your area, contact us here.